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Return Policy

Right of withdrawal(Return)

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period for the purchase of goods is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In the case of separate delivery of several goods ordered in a single order, the day on which the last goods were taken into account is relevant, in the case of a contract for the delivery of goods in several partial consignments or pieces, the day on which the last partial shipment takes place or the last piece was taken over.

To exercise your right of withdrawal, you must contact us (Tyre Planet LTD, 61A Bailey Street, Ebbw Vale, NP23 4HB Tel .: +441495315468 / E-Mail: support@tyreplanet.co.uk ) by means of a clear declaration (e.g. a letter sent by post or email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Following after cancellation

If you cancel this contract, we have made all payments to you, including delivery costs (except for the additional costs that result from your choosing a different type of delivery than the cheapest standard delivery we offer) have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. In the case of goods that you have to send back to us in accordance with the following provisions (e.g. car accessories), we can refuse the repayment until we have received the goods again or until you have provided proof that you have sent the goods back, depending on which of the earlier time is. For goods that can normally be returned by post due to their nature (e.c.t car accessories): You have to send back or hand over the goods to us immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation. The deadline is met if you send off the goods before the period of fourteen days has expired. We bear the cost of returning the goods. The following applies to goods that cannot normally be returned by post due to their nature (e.g. car tires): We pick up the goods. We bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

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Exclusion of the right of withdrawal:

The right of return does not exist for purchased the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.

4 Voluntary right of return

4.1 Tyre Palnet LTD offers the customer a voluntary right of return, regardless of the statutory rights, in accordance with the following provisions.

4.2 The customer can exercise the voluntary right of return within 30 days of receipt of the goods. The prerequisite is that the customer contacts Tyre Planet LTD within this period and returns the goods completely and in unused and undamaged condition to the address provided by Tyre Planet LTD for the return.

4.3 In the event of a return in compliance with the above conditions, the customer will receive the purchase price already paid, but not the shipping costs. The customer bears the risk of transportation.

4.4 This voluntary right of return does not limit your legal rights and therefore not your right of withdrawal (see below).

4.5 Deliveries according to the customer's specification are excluded from this voluntary 30-day right of return and the statutory right of withdrawal. This includes, in particular, deliveries of complete wheels, which we carry out individually for each customer. The return takes place without legal obligation and only against payment of the lump sum contractually agreed in the amount of £30.00 per complete set of tyres